Which option best describes the limitation faced by organizations looking to replace traditional ticketing systems in Google Workspace?

The option that accurately describes a limitation faced by organizations trying to replace traditional ticketing systems in Google Workspace is the limitation on the number of messages sent per day. Google Workspace imposes sending limits to prevent abuse and ensure fair use of its services. When organizations transition from traditional ticketing systems to a model reliant on email interactions, they can encounter issues if they exceed these daily limits, resulting in delayed responses to users' tickets or interruptions in communication.

In traditional ticketing systems, there typically aren't strict limits on the number of tickets or updates that can be sent and received, allowing for more fluid and extensive interactions. This sending cap can hinder organizations that rely heavily on email for ticket management, making it challenging to handle high volumes of user inquiries effectively.

The other options do not capture the fundamental challenges organizations face when moving away from traditional systems to a model based largely on Google Workspace’s capabilities. Issues like encryption failures, tracking ticket status, and lack of customization for responses may pose challenges, but they do not reflect the core limitation related to message volume that could significantly affect operations in a busy support environment.